LandlordPortal 

The LandlordPortal is now integrated into MyMove, which gives you online access to all your property information whether you are a seller, buyer, landlord or tenant.  To access your LandlordPortal visit my-move/login

If you are a new customer, you will automatically receive an email with instructions on how to login.

If you are an existing customer, you already have a MyMove account, so you can login to that in the usual way and the LandlordPortal will be available to you.

If you haven’t ever used your MyMove account, or are unsure whether you have an active MyMove account, go to my-move/forgotten and select forgotten password and we will send you a link to reset your password and you can set up an account.

In all cases, please make sure you use the email address you have given to your Your Move branch when registering.

Simply visit MyMove and click on the Forgotten Password link on the dropdown. You can then request a link to reset your password.

If you’re still having issues logging in then you can click on Still having trouble logging in and you can complete the form, detailing the issue and one of the team will come back to you within 5 working days.

You do need to use the email address you used to register with Your Move

The LandlordPortal is not an app but it does function in a similar way to an app. It has been developed specifically for mobile phones. If you save to your mobile home screen, you’ll be able to click on the icon and login as you would an app.

1. Go to the Your Move website
2. Tap the “Share” button 
3. Scroll down and tap “Add to Home Screen” ​
4. This gives you a home screen icon that looks just like app icons

If you access the LandlordPortal via a desktop device, don’t forget to bookmark the page so you can easily find it next time.

You can access statements from the LandlordPortal. Simply select Statements from the dashboard and you can view your statements. You can also download statements as a pdf.

It is our intention, over time, to phase out paper statements wherever possible.

Keeping customer information and data is important to us. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accounts because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers.

There is an extensive contact us section which is designed to make sure your query gets to the right department and is dealt with promptly. You simply select the Contact Us section from the dashboard, select the query you have from the dropdown and your request will be sent to the correct department.

The LandlordPortal will be of the most benefit to our Fully Managed and Rent Collect Landlords. As we only introduce your tenant to Tenant Find landlords, the majority of the data within the LandlordPortal involves areas in the letting process that we don’t handle e.g. checking in process, statements etc. If you are interested in upgrading your service with us to either Rent Collect or Fully Managed you can discuss with your local branch.